Order Policies

  • Order Cancellation Policy

    Your order is considered final after our designated cutoff time. Should you have amendments to your order, please contact us by e-mail or SMS before the order cut-off.

    Due to the nature of our business, we are no longer able to cancel or adjust your order after cutoff.

  • Refund Policy

    We at Ecosprout strive to provide our customers with the freshest produce and excellent quality of products. However, there will be instances when the quality of an item may not be to your liking. Should such an occasion arise, please call the attention of our staff on delivery so that we can immediately attend to the matter and resolve the issue.

    If any product you purchased from us is damaged or inedible, kindly reach out to us within 24 hours through our customer support at contact@bestsproutshop.com. Any claims made after 24 hours will not be entertained.

    Ecosprout reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

  • How to file for a Refund

    a. Proof of Purchase.

    A screenshot of the email confirmation after a successful order transaction.

    b. Picture of the damaged produce.

    Once the product has been assessed and approved, you may choose to either have your item exchanged for the same product or have the amount credited upon your next purchase.